Blockchair only provides blockchain search and analytics services. We are neither a blockchain wallet, nor the official Bitcoin Cash support, so there is nothing we can do to help you with your payments.
Q1: Why do I see my money on Blockchair, and how come Blockchair has my money?
A1: Please understand that Blockchair only provides blockchain search and analytics services. We are neither a "blockchain wallet" nor "the official Bitcoin Cash support", so it is very little we can help you with regarding your payments.
Q2: Why does it take so long before my transaction is processed?
A2: There might be several reasons why your transaction has not been processed yet. It might be because the transaction fee is too low, or because there are many transactions waiting to be processed by miners. To find out what you can do to speed up your transaction, contact your wallet or exchange. We cannot do anything to process your transaction faster.
Q3: Please refund my transaction, there's been a mistake!
A3: Blockchair is not a bank, just a search engine. We can not reverse transactions in public blockchains. No one can! Irreversibility is one of the fundamental properties of cryptocurrency. If you want to know if there is still a chance to get your funds back, please contact your wallet or exchange.
Q4: I entered my 12 words passphrase on your website, and you stole my money!
A4: Blockchair doesn't provide wallet services. Most likely, you've been subject to scammers and a phishing website. Unfortunately, there's nothing you can do about it other than reporting such sites to the authorities.
Q5: I sent Bitcoin to a Bitcoin Cash/Bitcoin SV address (or vice versa). Help me, please!
A5: If you sent Bitcoin Cash or Bitcoin SV to a Bitcoin Segwit-address (an address starting with a 3), it's not possible to recover the funds. Otherwise, the answer depends on who is the recipient of the transaction:
- You: your private keys (and passphrases) for Bitcoin wallets are valid for Bitcoin Cash and Bitcoin SV wallets and vice versa, so you just need to export and import your keys (passphrases). Please contact your wallet if you need help with this.
- An exchange (Bittrex, Poloniex, Binance, etc.): in this case, you should contact the exchange support.
- Your friend or colleague: you could ask the recipient to install the second wallet and explain that he has to import his private key into that wallet. Please contact your wallet if you need help with this.
Q6: I deposited Ethereum to an ERC20 address (or vice versa). Help me, please!
A6: If you made a deposit on an exchange and you sent Ethereum to an ERC20 address (or vice versa), please contact the exchange to find out if they can retrieve your funds.